FAQ

Payment

How is my payment handled?

Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

SHIPPING

I have placed my order, how soon will I receive my purchase?

Prints will be packed and shipped within 3 working days. Prints are sent via Royal Mail 2nd Class. Most UK deliveries arrive within 3 days from time of posting. Please allow 6 working days in total.

Original paintings will be packed and shipped within 5 working days. Within the UK originals are sent via Royal Mail 1st Class. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.

Is UK shipping included?

UK Postage is included within the price shown at checkout.

Can you ship internationally?

Yes, I can ship to most countries, please message me with your details and the piece you’d like and I can give you a quote for shipping.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

RETURNS

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a return agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible take a photograph.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.